Two types of member communication lines allow you to better manage service. Members should be able to easily provide feedback at anytime, in addition to being able to reply to survey invites in a more standardized method.

 

1) Always Open Member Communication Line

 

Member survey is promoted on the bottom of transaction receipt and/or with signage near teller booth.

 

Provides an always open communication line that allows members to provide immediate feedback about any transaction.  This allows members to quickly provide compliments or complaints 24 hours a day. Proper management is notified in real-time if there is an issue that needs attention.

 

Members appreciate this always open communication line and it also serves as a consistent reminder to employees as to the importance of member service.

 

2) Standardized Survey Invites by Email

 

At management’s discretion, emails may be sent to targeted groups of members (such as new accounts) or the entire member base to get a good sampling of what members are thinking at any point in time.