CreditUnionLoyalty
CONTACT
FAQs
What gets measured ... Gets managed!
Members appreciate the easy
communication line. Once
employees know there is an always
open communication line, they will
deliver better service.
Think About This:
Easy way for members to provide feedback (web, mobile, and QR-code)
Promoter Score allows you to measure member loyalty by teller or branch while also providing the most popular reasons members aren't more loyal
Real-time email and online reports
Standard loyalty measurement for benchmarking, comparing, tracking and analyzing
Rotating Questions allow surveys to be shorter with the most important questions always asked and other questions asked on a rotating basis
Comparison reports for tellers, branches and other credit unions (opt-in required for ranking with other credit unions)
PROGRAM FEATURES INCLUDE:
Real-time email notification of member incidents
(Don’t let a good complaint go to waste)
Members may receive email invites to submit feedback (this allows for standardized promoter score tracking that can be implemented annually to entire member base or specific targets, like new members )
Members may submit surveys based upon a website address listed on their transaction receipt or credit union signage (This provides an always open members' communication line)
We are specialists that have processed hundreds of thousands of automated credit union surveys. We know how to improve credit union loyalty.
or Call 800-431-0812
