CreditUnionLoyalty

CONTACT

FAQs

What gets measured ... Gets managed!

Think About This:

CreditUnionLoyalty.com allows credit unions to Opt-In to see comparison reports with other credit unions.

Think About This:

Incident Management holds employees accountable and documents service issues until resolution.

Real-time reports for all levels of hierarchy let management quickly know areas of strength and where additional training may be needed. Email notification is immediately sent to proper management when members are dissatisfied.

Think About This:

Types of Reports

• Email

• Promoter Scores / Loyalty Measurement

• Comments

• Summary

• Comparisons (Tellers, Branches, Other Credit Unions)

• Incident Alerts

 

• Online

• Incident Management (closed-loop)

• Loyalty / Promoter scores

• Survey Details

• Rankings by hierarchy (Tellers, Branches, Other Credit Unions)

• Analysis

• Trends

• Separate Reports for NPS surveys and open communication line

 

 

Sample Reports

Comments Report

Incident Management Process

Rankings Report Example

Trends and Graphs Report Example

We are specialists that have processed hundreds of thousands of automated credit union surveys.  We know how to improve credit union loyalty.

or Call 800-431-0812